PADEL TONIC – PRIVACY POLICY

Last updated: May 2026

At Padel Tonic, we are committed to protecting your privacy and handling your personal
information responsibly.
This Privacy Policy explains how we collect, use and protect your information when you use
our website, book courts, attend events, purchase memberships or interact with our services.
By using our website, venue or services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT
We may collect personal information including:

• Name

• Email address

• Phone number

• Date of birth

• Booking and attendance information

• Membership information

• Payment information (processed securely by third-party providers)

• Communications and enquiries

• Website usage data and analytics

• CCTV footage captured within the venue

2. HOW WE USE YOUR INFORMATION
We use your information to:

• Manage bookings, memberships and events

• Process payments

• Communicate important updates relating to bookings or services

• Provide customer support

• Improve our website, venue and customer experience

• Send marketing communications where consent has been provided

• Maintain venue security and safety

• Comply with legal and regulatory obligations

3. THIRD-PARTY SERVICES
We may use trusted third-party providers to support our operations, including:

• Playtomic

• Payment processing providers

• Website and analytics providers

• Email marketing platforms

• CCTV and security systems

These providers may process your information in accordance with their own privacy policies.

4. MARKETING COMMUNICATIONS
Where you have chosen to receive marketing communications, we may send updates about:

• events

• memberships

• venue news

• offers

• promotions

You can unsubscribe from marketing communications at any time.

5. CCTV
CCTV operates throughout Padel Tonic for safety, security and operational purposes.

6. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal
information.
However, no online system or method of transmission can ever be guaranteed completely
secure.

7. YOUR RIGHTS
Under UK GDPR, you may have the right to:

• access your personal information

• request correction of inaccurate information

• request deletion of your data

• object to certain processing activities

• withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and analytics tools to improve website performance and user
experience.
Further information may be provided through our Cookie Policy.

9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Padel Tonic is not responsible for the privacy practices or content of third-party websites.

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10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

11. CONTACT
If you have any questions regarding this Privacy Policy or your personal information, please
contact:
Padel Tonic
Unit 10 All Saints Industrial Park
Darlington Road
Shildon
County Durham
United Kingdom
DL4 2RD
Email: ryan@padeltonic.co.uk